How Do I Know that My Order Has Been Confirmed ?

A. A confirmation mail will be sent to your email address.

When will I receive my order?

A. You will receive an email with the shipping details once we ship the product from our warehouse. The email will have a tracking link to track your shipment.

What do I do if I received a defective order?

A. Firstly, sorry If you did receive a defective product. We do multiple quality checks at our end before we dispatch. However, some products may get damaged during transit and in this case we would be happy to offer a replacement for the product or a refund for the same based on your preference. In such cases, please do email us on info@altretail.in within 48 hours of receiving the product.

How do I make changes to an order I’ve already placed?

A. Please write to us on info@altretail.in or call us on +91-6362105939

Return & Shipping

What is the return policy?

A. We only accept returns if the product received by you is wrong or defective. For More Information Check our Return/Refund Policy Here

What are the shipping options?

Check Our Shipping Policy Here

What are the international taxes, duties, etc. that I have to pay?

A. We do not ship internationally for now.


What payment methods do you accept?

A. We have a number of payment methods. Choose the one that is most convenient for you.

Online Payment via Credit or Debit Cards.

Net Banking

Online Payment via Wallets and UPI


How do I contact your company if my question isn’t answered here?

A. Please reach out to us via call or What’s App on +91-6362105939 or email us on info@altretail.in

Where are you located?

A. We are based in the Garden City of India – Bangalore/Bengaluru.

Have Any Question? Reach out to us.